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How to Stop Your Pipes Freezing This Winter: A Guide for Somerset, Devon and Dorset Homes

Every winter, a cold snap rolls in across the South West and catches a good number of homes out. Frozen and burst pipes are one of the most common and most expensive problems our region faces once the temperature drops, and rural properties, older houses and homes left empty over the holidays are especially at risk. The good news is that a burst pipe is very often preventable, and the steps involved are cheap and quick.


Here is what happens, why it matters, and how to protect your home.


Why a frozen pipe is such a problem

When water freezes it expands. Inside a sealed pipe, that expansion has nowhere to go, so pressure builds until the pipe splits. The cruel part is that you often do not find out until it thaws, at which point water pours out of the crack and into the property, sometimes for hours before anyone notices.


The damage can be severe. The Association of British Insurers reports that home insurers settled around 8,000 claims for weather-related pipe damage in 2024, paying out roughly £250 million between them, with the average claim costing almost £33,000. Allianz, one of the larger insurers, says the biggest single burst pipe claim it saw in recent years reached £566,000 after pipes burst in a home while the owners were away. These are not small numbers, and behind each one is a household dealing with ruined floors, walls and belongings, and often weeks in temporary accommodation.


Where pipes are most likely to freeze

The pipes most at risk are the ones in the coldest, least heated parts of the house. In many South West homes that means the loft, the garage, outbuildings, unheated utility rooms and any pipework running along an outside wall or outside the building altogether. Older rural properties tend to have more of this exposed and hard to reach pipework, which is part of why our area sees so many winter call outs.


Simple steps that make a real difference

Most of what protects your pipes is cheap, and much of it you can do yourself in an afternoon.


Lag your pipes and water tank. Foam pipe lagging costs very little from any DIY shop and slips straight over exposed pipes. Insulate the cold water tank in the loft with a jacket too, and start with the coldest spots: lofts, garages and outside walls.


Keep the heat ticking over. During a cold spell, leave your heating on a low or frost setting rather than switching it off completely. Allianz suggests keeping the thermostat set to at least 13°C, and a steady background temperature works far better than short blasts of heat. This matters most if you are going away.


Let warm air reach the tank. On very cold nights, open the loft hatch for a while so that warmer air from the house can circulate around the tank and pipes up there.


Sort out drips and know your stopcock. Fix any dripping taps or overflows before winter, and make sure you know where your main stopcock is and that it actually turns. If a pipe does burst, being able to shut the water off quickly is the difference between a mopping-up job and a major claim.


Service your boiler. A reliable heating system is your best defence against frozen pipes, so it pays to have your boiler serviced before the cold arrives rather than during it.


If you are leaving the house empty

Empty homes are where the worst damage tends to happen, because a leak can run undetected for days. Second homes and holiday lets are common across Somerset, Devon and Dorset, so this is worth taking seriously. If the property will be empty for more than a few days in freezing weather, either keep the heating running on a low setting, or turn the water off at the stopcock and drain the system down. Asking a neighbour or friend to look in now and then is a simple, sensible backup.


What to do if a pipe freezes or bursts

If you suspect a pipe has frozen, turn off the water at the stopcock and open the nearest tap so that any melting water has somewhere to go. You can thaw the pipe gently with a hairdryer or warm towels, working from the tap end backwards. Never use a naked flame.


If a pipe has already burst, turn the water off at the stopcock straight away, switch off the heating, and open the taps to drain the system down. Keep water away from electrics, catch what you can in

buckets, and call a plumber. The quicker the water is off, the less damage is done.


We are here when winter bites

DC Plumbing and Heating is based in Chard and covers Somerset, Devon and Dorset. If you would like a hand getting your home ready for winter, or you are dealing with a frozen or burst pipe right now, we are ready to help. We are a family run business, Gas Safe and OFTEC registered.


For advice or an emergency call out, ring us on 01460 357021.


Sources: Association of British Insurers cold weather guidance and claims data (2024); Allianz UK burst pipe data; British Gas frozen pipe advice.



by DC Plumbing & Heating • 5 August 2026
If you have ever wiped a chalky film off your kettle, watched a shower head slowly lose its spray, or noticed your glasses coming out of the dishwasher looking cloudy, you have met hard water. It is a fact of life for most households in Chard and across a good deal of Somerset, and while it is nothing to worry about from a health point of view, it does have a real effect on your plumbing, your heating and your bills. Here is a plain guide to what hard water actually is, why our part of the world has so much of it, and the practical things you can do to keep it under control. What makes water "hard" Hard water is simply water that has picked up a lot of dissolved minerals, mainly calcium and magnesium. Wessex Water, which supplies Chard and much of the surrounding area, explains that this happens as rainwater trickles down through layers of limestone and chalk underground. The rock is full of these minerals, and the water carries them along into the supply. Water for the Chard area is drawn from local sources and treated at Chard Town Treatment Works before it reaches your taps. Recent water quality data puts the hardness around South Chard at roughly 278 mg/l of calcium carbonate, which is comfortably above the England average of about 198 mg/l and sits firmly in the "hard" category. Hardness does vary from postcode to postcode, so your exact figure may differ from a neighbour a few streets away, but the general picture across Somerset and Dorset, which Wessex Water serves, is hard to very hard water. Parts of our wider patch in Devon are supplied by South West Water instead, where the figures can be different again, so it is always worth checking your own postcode on your water company's website. One reassuring point: hard water is perfectly safe to drink. Wessex Water even notes it carries some benefits, particularly for bone health thanks to the calcium. The downside is entirely about what those minerals do once they are inside your home. The trouble with limescale When hard water is heated or left to evaporate, the minerals are left behind as limescale, that familiar hard, chalky white deposit. Over time it builds up in all sorts of places. Kettles and shower heads fur up and lose performance. Taps and mixer valves can stiffen or start to drip as scale collects around the moving parts. Glassware and crockery come out cloudy. And you find yourself reaching for more soap, shampoo and washing up liquid to get the same result, because hard water and detergent simply do not get on. The bigger issue, and the one that costs the most, is what limescale does to your heating and hot water. Scale settles on the inside of boilers, hot water cylinders and immersion heaters, where it acts like a layer of insulation. Your system then has to work harder and burn more energy to push heat through it. Left unchecked, that means higher running costs, more strain on the appliance and a shorter working life. It is one of the quiet reasons a boiler in a hard water area can start to struggle earlier than it should. What you can do about it The good news is that there is plenty you can do, from simple habits to permanent solutions. The most thorough answer is a water softener. These units, usually plumbed in near where the water enters your home, swap the hardness minerals for sodium and give you genuinely soft water throughout the house. Wessex Water recommends leaving one kitchen tap unsoftened for drinking and cooking, and having the unit fitted by a competent, approved installer. A softener protects your whole system, appliances included, and most people notice softer skin and hair and a lot less cleaning within days. If a full softener is more than you need, a scale reducer or inhibitor fitted to the incoming mains or to the boiler is a smaller step that still helps protect your heating system. Scale protection of this kind is a common addition when a new boiler goes in, precisely because of our local water. On top of that, a few everyday habits go a long way. Descale the kettle and shower head regularly, wipe down taps and screens to stop scale taking hold, and book your boiler in for an annual service so that any scale building up inside can be spotted and dealt with before it becomes a real problem. Local help with hard water We are based in Chard and work with hard water day in, day out across Somerset, Devon and Dorset, so we know exactly what it does to local homes. Whether you want a water softener fitted, scale protection added when we install a new boiler, or simply an honest opinion on what would make the biggest difference in your home, we are happy to help. DC Plumbing and Heating is a family run business, Gas Safe and OFTEC registered and a Worcester Bosch accredited installer. To talk it through, give us a call on 01460 357021 . Sources: Wessex Water (water hardness and limescale guidance); local water quality data for the Chard area.
by DC Heating & Plumbing • 5 August 2026
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